Online returns must be requested within 14 days of the purchase date and items must be received within 21 days of online purchase date. Items received after 21 days or with the security tag missing or removed cannot be returned.
Please contact us with a request for returning or damaged items.
If items should arrive damaged, please notify us within 10 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopmylondonflat.com.
Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Shipping
To return your product, you should mail your product to: My London Flat, 13610 Butterfly Lane, Houston TX 77097, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
